PressureH20
New Member
Hello,
I'm new to this forum, but have been in the residential power washing business for several years now. This is the first time an issue like this has arisen. I had a client who had a leaky outside spigot, which I brought to his attention before hooking my machine up to. I told him it looked like the leak was behind the siding on his house. He was on a concrete slab foundation and the kitchen was on the other side of the spigot. He told me it was fine, it had been that way for awhile. I went ahead and did the job with no other issues, packed my equipment up and left. He and his wife were both home during and after the job. Now two days later he calls me to tell me his kitchen flooded, the floors have buckled and he wants my insurance info as his homeowner's insurance agent informed him that it must have been the pressure washer that 'caused' the leak. Have any of you dealt with an issue like this? Can you please give me any advice on how to handle this? In all my years I've never had anyone unhappy with my work or had anything like this happen. Thank you for all the help! -Brian
I'm new to this forum, but have been in the residential power washing business for several years now. This is the first time an issue like this has arisen. I had a client who had a leaky outside spigot, which I brought to his attention before hooking my machine up to. I told him it looked like the leak was behind the siding on his house. He was on a concrete slab foundation and the kitchen was on the other side of the spigot. He told me it was fine, it had been that way for awhile. I went ahead and did the job with no other issues, packed my equipment up and left. He and his wife were both home during and after the job. Now two days later he calls me to tell me his kitchen flooded, the floors have buckled and he wants my insurance info as his homeowner's insurance agent informed him that it must have been the pressure washer that 'caused' the leak. Have any of you dealt with an issue like this? Can you please give me any advice on how to handle this? In all my years I've never had anyone unhappy with my work or had anything like this happen. Thank you for all the help! -Brian